i. When you visit our website and client portal, we collect information on the use of the website and client portal along with other technical information, such as details on visits to our sites and our online content, or information collected through cookies. For more details, please refer to our Cookie Policy.

ii. When you subscribe to the LetkoBrosseau newsletter and our other publications at the bottom of our website, we collect your email address to be able to send you these documents. By providing your email address, you agree to receive our newsletter and other publications.

Your data will be stored on our servers located in Quebec until such time as you remove your email address from our mailing list by clicking on the link at the bottom of the emails you receive or in accordance with applicable legislation or regulations.

iii. When you contact us via the web form on our site, we collect:

• Your surname and first name
• Your email address
• Your province
• Your message

This information is required for us to follow up on your request. Please avoid disclosing any personal information in the free-form text field.

Your data will be stored on our servers located in Quebec and on our CRM software provider servers located outside Quebec. Your data could also be transferred outside Canada under certain circumstances. If you do not become a client, your data will be kept for a period of 24 months following our last contact or in accordance with applicable legislation or regulations.

iv. When you call us, we will ask you for your surname and first name and your province in order to connect you with the person best suited to answer your questions. Depending on your request, we could ask for additional personal information.

v. When you email us a request, we will collect your email address and your message. Please avoid disclosing any personal information in the free-form text field of the email.

Your request will be stored on our servers located in Quebec and on our CRM software provider servers located outside Quebec. It could also be transferred outside Canada under certain circumstances. If you do not become a client, your request will be kept for a period of 24 months following our last contact or in accordance with applicable legislation or regulations. If you become a client, this information will be stored only on our servers located in Quebec.

vi. When you visit our offices, we collect:

• Your surname and first name
• The name of your organization (if applicable)
• The date and time of your visit

This data will be stored on our servers located in Quebec for a period of 24 months, or in accordance with applicable legislation or regulations.

vii. When you become a client, we collect and process various types of personal information in the course of our activities and service delivery, including:

Information to identify you

• Surname and first name
• Date of birth
• Marital status
• Contact information, such as a physical address, phone number and email address
• Information shown on an ID card (such as a driver’s licence or a passport)
• Social insurance number or foreign tax identification number
• Tax residency
• Citizenship
• Occupation, job title, employer’s name and contact information
• Account number

Information to confirm your identity

• Identifier
• Signatures
• Information on your accounts

Financial and other information collected as part of our client relationship acceptance and ongoing monitoring procedures, in keeping with our obligations under the securities legislation and the anti-money laundering legislation

• Income
• Net assets
• Net financial assets
• Investment knowledge
• Risk profile
• Investment horizon
• Purpose and contemplated nature of the business relationship
• Planned use of the account
• Source of funds
• Professional and financial background
• Investment statements from other financial institutions
• Will, if applicable

Financial information required to perform our financial planning services

• Income tax returns
• Notices of assessment
• Insurance policies

Information related to the billing and administration of your accounts under management

• Billing address
• Bank account information
• Payment data

Other information

• Reason for doing business with us;
• Language and communication preferences;
• Information about persons other than yourself: power of attorney, your spouse or common law partner, authorized representatives on your account, designated trusted contact persons, beneficiaries, politically exposed persons or heads of international organizations;
• In the event where the client is a trust or entity, information about the settlors, trustees, beneficiaries, directors, officers and shareholders.

Please note that if you provide personal information on other persons, you must have duly notified these individuals that you are providing their information to us and have obtained their consent to that disclosure.

We may collect this information directly from you. We may also collect your information indirectly through publicly available sources or records. All this information is stored on our servers located in Quebec for a period of 7 years subsequent to the closing of your account or in accordance with applicable legislation or regulations. The physical documents are mainly kept in our premises or in the premises of our providers in Quebec, but could also be kept in our offices in Ontario and Alberta in particular situations.

viii. When you apply for employment, we collect information related to recruiting, such as a resume, information on your education and employment history, details of professional memberships and other information relevant to potential hiring.

This information may be stored on the servers of our human resources software provider located outside Quebec, on our servers located in Quebec or physically at our offices in Québec, Ontario or Alberta, as applicable, for a period of 3 years following their receipt.